Shipping, Customs & Delivery Policy
Order Processing
All orders placed through Elanova.shop are processed within 1–5 business days (Monday through Friday, excluding holidays). Delays may occur due to incomplete payment, incorrect shipping details, or peak seasonal demand. If any issues arise, our team will contact you via email at support@elanova.shop to confirm and resolve before dispatching your order.
Shipping Timeframe
We currently ship exclusively within the United States. Once your order is processed, delivery typically takes 6–9 business days. Please note that this estimate begins after processing, not from the date of purchase.
Therefore,
Total Delivery time is 7 to 14 business days.
While we strive to meet these timelines, external factors such as severe weather, carrier delays, or holiday congestion may impact delivery. We’ll keep you informed with any relevant updates.
Customs & Duties
Since we only ship within the U.S. customs duties and import, taxes do not apply to your order. If you have any questions regarding local regulations, feel free to reach out to your local postal service or contact us directly.
Shipping Coverage
Elanova ships only within the United States. We do not currently offer international shipping or delivery to military base addresses.
Cancellation & Return Policy
Orders may be canceled within 24 hours of placement. After this window, your order may already be in processing and cannot be canceled. For returns, please refer to our Refund Policy for full details.
Additional Information
- Business days are Monday through Friday and do not include weekends or federal holidays.
- Please ensure your shipping address is complete and accurate to avoid delays.
- Elanova is not responsible for delays caused by third-party carriers or incorrect address submissions.
- We do not offer expedited shipping at this time.
📞 Contact Us
For any questions or support, reach out to us:
Email: support@elanova.shop
Phone: +1 (636) 338-1691
Address: 27 Medical Dr, Unit 1001, Amarillo, TX 79106, United States