Frequently Asked Questions (FAQs)

1. How long does shipping take?

Our standard delivery time is 7–14 business days. You’ll receive a tracking number as soon as your order is shipped.

2. Do you offer free shipping?

Yes, we provide free shipping on all orders within the United States.

3. What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not fully satisfied, simply contact us at support@elanova.shop to initiate your return.

4. How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking link so you can follow your package in real-time.

5. Are payments secure?

Absolutely. All payments are processed using SSL encryption and trusted gateways like PayPal.

6. Do you ship internationally?

Currently, we ship to the United States only. We’ll expand to other regions in the future.

7. How can I contact support?