Return & Refund Policy

Your satisfaction is our priority

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with a seamless return experience.

Return Window

You have 30 days from the date of delivery to return your items for a full refund or exchange.

Condition Requirements

Items must be in original condition with all tags attached
Items must be unworn, unwashed, and undamaged
Original packaging and accessories must be included
Proof of purchase (receipt or order confirmation) is required

Important Notice: Final sale items, personalized products, and intimate apparel cannot be returned for hygiene and quality reasons.

Exchange Policy

We offer complimentary exchanges for size and color variations within our return window to ensure you get the perfect fit.

How to Exchange

Contact our customer service team with your request
Provide your order number and desired exchange details
We'll send you a prepaid return label via email
Package and ship your item back to us
We'll process your exchange within 3-5 business days

Refund Process

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be credited back to your original payment method.

Return Shipping

We provide free return shipping for defective or damaged items
Customer is responsible for return shipping costs for standard returns
We recommend using a trackable shipping service for your protection
Original shipping costs are non-refundable unless item was defective

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank account again as processing times vary
Contact your credit card provider as posting may take additional time
Reach out to your bank as processing delays are common
If you've completed these steps and still haven't received your refund, contact us at support@elanova.shop

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the issue. We'll provide a full refund or replacement at no cost to you, including return shipping.